1. Agreeing to these terms
These terms govern use of the Solace Health software, the Solace patient app and this website. By subscribing, by using the software, or by creating a patient account, you agree to them. If you are agreeing on behalf of a clinic, hospital or company, you confirm you are authorised to bind it.
Where we have signed a separate written agreement, order form or quotation with a Customer, that document prevails over these terms to the extent of any conflict.
2. Definitions
- Renusoft, we, us
- Renusoft LLP (LLPIN ADB-0132), registered office at Behind Awadh Apartment, B. H. Colony, Kankarbagh, Sampatchak, Patna – 800026, Bihar, India.
- Customer, you
- The clinic, hospital or practitioner that subscribes to Solace.
- Service
- The Solace Health clinic software, the modules and add-ons the Customer has subscribed to, and the Solace patient app.
- Customer Data
- All data the Customer or its patients put into the Service — patient records, clinical notes, prescriptions, billing records, uploads and configuration.
- Patient
- An individual receiving care from a Customer, or holding a Solace patient app account.
3. What we provide
We provide the Service on a subscription basis, as a hosted service over the internet. What is included depends on the tier and add-ons the Customer subscribes to; the current tiers and prices are on the pricing page and are confirmed in writing at quotation.
- Migration is included in every tier. We import patients, history, appointments and the charge list from an export the Customer provides, and we show a dry run before writing anything.
- Each Customer gets its own database. One clinic's records are not stored in a shared table with other clinics'.
- We may improve the Service and will not materially reduce the functionality of a subscribed tier during a paid term without notice and, if the change is material and adverse, without offering a pro-rata refund of the unused period.
Plan limits shown in the console (numbers of doctors, staff and patients) are the commercial shape a price was quoted against. They are shown alongside usage rather than enforced by blocking work — no clinic is stopped mid-consultation because it has grown.
4. Accounts and staff access
The Customer is responsible for its staff accounts: creating them, assigning the right role, and removing them promptly when someone leaves. Credentials must not be shared between people — every action in Solace is logged against a named user, and that record is only worth anything if the name is right.
The Customer must tell us promptly if it believes an account has been compromised.
5. What the clinic is responsible for
- Clinical decisions. Every diagnosis, prescription and treatment decision is made by a registered medical practitioner. See §7.
- Registrations and licences. Holding and maintaining whatever registrations its practice requires — clinical establishment registration, practitioner registration, pharmacy and laboratory licences, and any others.
- Patient consent and notices. As Data Fiduciary for its patient records, obtaining consent and giving the notices the DPDP Act requires. See the Privacy Policy.
- Accuracy of what it records, including the charge list, fees and prescriptions.
- Its own regulatory messaging obligations, where the Customer supplies its own sender identity for SMS or WhatsApp.
6. Acceptable use
You must not:
- Use the Service to store or transmit anything unlawful, or to harass or defraud anyone.
- Attempt to access another clinic's data, or probe, scan or test the security of the Service except with our prior written permission.
- Reverse engineer, decompile or copy the Service, or resell or sublicense access to it without our written agreement.
- Upload malicious code, or use the Service in a way that degrades it for others.
- Use the Service to make a claim about the AI that these terms say is untrue — in particular, presenting AI output to a patient as a diagnosis.
We may suspend access where there is a serious and immediate risk to the Service, to data or to a patient. We will tell you why, and restore access as soon as the risk is resolved.
7. The clinical AI — what it is not
Solace is assistive software, not a medical device. It is not registered with CDSCO as a medical device and must not be presented as one. It does not diagnose and it does not prescribe. It drafts, and it flags.
- A registered practitioner reviews and signs every prescription, note and clinical document before it reaches a patient. Nothing is issued unsigned.
- Safety checks are an aid, not a guarantee. Drug-interaction, allergy, dose and panic-value checks are best-effort and depend entirely on what is in the record. If an allergy was never recorded, no system can warn about it.
- Where the AI cannot verify something, it says so, and the absence of a warning must never be read as clinical clearance.
- Clinical judgement remains with the practitioner. Renusoft does not practise medicine and accepts no responsibility for clinical decisions.
- Teleconsultation conducted through the Service must comply with the Telemedicine Practice Guidelines applicable in India. Meeting them is the practitioner's responsibility.
- The Service is not an emergency system. It must not be relied on to summon emergency help. In an emergency, call emergency services.
8. The patient app
The Solace patient app is our product, provided free of charge to patients and at no cost to the Customer. A patient's account belongs to the patient, not to a clinic: it works at every clinic on Solace and it survives the patient changing clinic.
A patient may link and unlink clinics at will. Information a patient sees in the app is drawn from records the relevant clinic created; the clinic remains responsible for their accuracy. We may change or discontinue app features, and will give reasonable notice of any change that materially affects patients.
The app is for personal, non-commercial use. It gives general information and access to records — it is not medical advice.
9. Your data is yours
- The Customer owns its Customer Data. We claim no ownership of it.
- We process it only to provide the Service, as Data Processor on the Customer's instructions, and as described in the Privacy Policy.
- We do not sell it, share it with advertisers, or use it to train AI models for anyone else's benefit.
- Export at any time. Records export as a standard FHIR bundle — not a proprietary format only we can read — and not only when you are leaving.
- Aggregated, de-identified statistics. We may use data that cannot identify any patient or Customer to understand and improve how the Service performs.
We retain ownership of the Service itself, its software and its trade marks. Nothing here transfers those to the Customer.
10. Fees, invoicing and GST
- Fees are those quoted in writing, or the published prices for the tier and add-ons subscribed to. All prices exclude GST, which is charged in addition at the applicable rate.
- Billing is by invoice, monthly or annually in advance. Annual plans are charged ten months' fee for twelve months of service.
- Invoices are payable within the period stated on them. We may suspend the Service for non-payment after giving written notice and a reasonable opportunity to pay — but we will not delete Customer Data for non-payment without the notice in §14.
- We may change prices for a renewal term on at least 30 days' written notice before renewal. Prices do not change during a term already paid for.
- Fees already paid are non-refundable except where these terms say otherwise.
11. Availability and support
We aim to keep the Service available at all times and to give clinics prompt, human support during Indian business hours. We do not currently offer a contractual uptime guarantee or service credits, and we would rather say that plainly than publish a number we have no mechanism to honour. Where a Customer needs a formal service level, we will agree one in a separate written agreement.
Planned maintenance will be scheduled outside clinic hours wherever possible, with advance notice.
12. Limitation of liability
Nothing in these terms excludes or limits liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, or for fraud.
Subject to that:
- Neither party is liable for indirect or consequential loss, or for loss of profits, revenue, goodwill or anticipated savings.
- Our total aggregate liability arising out of or in connection with these terms in any twelve-month period is limited to the fees paid by the Customer for the Service in the twelve months immediately preceding the event giving rise to the claim.
- We are not liable for loss arising from a clinical decision, from the accuracy of what a Customer or Patient recorded, or from a Customer's failure to obtain patient consent.
- The Service is provided without warranties beyond those expressly stated here and those implied by law that cannot be excluded.
13. Indemnity
The Customer will indemnify Renusoft against claims arising from its own use of the Service in breach of these terms, from clinical decisions made by its practitioners, and from its failure to obtain the patient consents its practice requires.
Renusoft will indemnify the Customer against third-party claims that the Service, used as permitted, infringes that third party's intellectual property rights in India.
14. Term, termination and exit
- No lock-in. A Customer may terminate at the end of any billing month by written notice. Annual plans run to the end of the paid term.
- Either party may terminate for material breach that is not remedied within 30 days of written notice.
- On termination, you take your data with you. For at least 60 days after termination the Customer may export all Customer Data as a FHIR bundle. We will assist with that export.
- After that period, we delete the Customer's database on the Customer's written instruction, or in the absence of instruction after a further reasonable notice. Deletion works through the backup cycle as backups age out.
- There is no exit fee and we will not withhold data as leverage in a commercial dispute.
- Sections 9, 12, 13, 15 and 16 survive termination.
15. Governing law and disputes
These terms are governed by the laws of India. The parties will first try in good faith to resolve any dispute by discussion between senior representatives. Failing that, the courts at Patna, Bihar have exclusive jurisdiction.
16. General
- Changes. We may update these terms. We will give at least 30 days' notice of a material change to existing Customers, and the change takes effect at the next renewal. Continuing to use the Service after that constitutes acceptance.
- Assignment. Neither party may assign these terms without the other's written consent, except to a successor of substantially the whole of its business.
- Force majeure. Neither party is liable for a failure caused by events beyond its reasonable control.
- Severability. If a provision is unenforceable, the rest stands.
- Entire agreement. These terms, any signed order form, and the Privacy Policy are the whole agreement between the parties on their subject matter.
- Notices to us go to info@renusoftllp.com and to our registered office.
See also our Privacy Policy and the plain-language summary on Your data.