Appointments & the OPD queue
One diary for walk-ins, phone bookings and app bookings. Each doctor's own timings, leave and consultation fee, and a live queue the front desk actually works from.
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Every desk in a working clinic
Solace is one system, not seven that have to be made to talk to each other. The front desk, the doctor, the pharmacy, the lab and the ward all write into the same patient record — and the desks you do not run stay switched off.
The core
What every clinic gets
This is the whole of a normal clinic's day, and it is in the cheapest tier. Nothing here is an upsell.
Patient records & history
Every visit, prescription, investigation and bill against one patient, going back as far as the data you brought with you. Ten years of lab values trended on one screen.
Prescribing, with safety checks
Drug interactions, graded allergy warnings and dose checks before the prescription is signed — on your clinic's own letterhead, with your doctor's credentials.
Billing & invoicing
Your own charge list, GST-ready invoices, part payments and the outstanding ledger — so the money and the clinical record are never two separate stories.
Reminders & recalls
The follow-up date the doctor actually wrote turns into a reminder — and, if the patient does not respond, into a call list your desk can work.
Staff, roles & departments
Doctors, front desk, nurses and the owner each see their own screen. Every action is logged against the person who took it.
For the doctor
The consult, with a second pair of eyes
The point is not to type less — though the doctor does. The point is that nothing about the patient in front of them is buried in a file nobody opened.
- A morning brief. Who is waiting, which results are back, what stock is low, which patient needs a second look.
- The whole history in one paragraph, written from that patient's own record.
- Red flags before the signature — interactions, allergies and dose problems, with what could not be checked said plainly.
- A drafted prescription to review, never one that sends itself.
- Dictate instead of typing — say “Renu ji” and talk, in Hindi or English.
- On the phone too — today's list and the full record, between cases or from home.
What each doctor actually did, every month
| Doctor | Seen | Rx | Done |
|---|---|---|---|
| Dr A. Sinha | 312 | 288 | 94% |
| Dr M. Iyer | 247 | 241 | 91% |
| Dr K. Prasad | 198 | 176 | 88% |
Consultations, prescriptions, patients seen, and completed against cancelled — counted, not estimated. Illustrative figures.
For the owner
The money desk nobody staffs
At the end of the month you know exactly what each doctor did, what the clinic earned, and what it earned but never collected.
- Unpaid bills, aged, with the patient and a number to call
- Denied and stuck insurance claims, named and aged before the appeal window closes
- Follow-ups the doctor asked for that nobody rang
- Procedures in the note with no matching line on the bill
- Empty slots inside your own advertised hours
- Patients seen once who never came back
What leaves the room
Your name on every prescription
This is the actual file Solace produces — not a mock-up of one. Your logo and letterhead, the doctor who saw the patient, and their registration number. One signature, and it is ready to hand over or send.
- Your clinic owns the letterhead. Your mark on the left, ours small on the right — never the other way round.
- One prescriber, the one who saw the patient. Not a roster of consultants; on a signed prescription that only muddies who is accountable.
- Prescribed by molecule, never by brand — with the IMC regulation cited on the page, so any equivalent can be substituted.
- Instructions in the patient's own language. Here in Hindi, correctly shaped — Bengali too. A patient who cannot read the instruction does not follow it.
- Allergies, lab values and what is out of range carried onto the same sheet, so nothing needs a second piece of paper.
Only if you run one
The desks a bigger place needs
Each of these is a real working desk with its own screen, not a tab that stores a note. They are priced separately because most clinics do not run them.
Pharmacy
Dispensing against your own formulary and charge list, batch and expiry tracking, and stock that decrements when medicine actually leaves the counter.
₹499 / month
Laboratory (LIS)
Orders, results and reference ranges against the patient's record — with panic values paged to a person rather than quietly filed.
₹499 / month
Radiology (RIS)
Imaging orders and reports, filed to the same patient record the doctor is already looking at.
₹499 / month
IPD, beds & eMAR
Admissions, live bed state, and nurse-administered medicines signed at the bedside rather than written up at the end of a shift.
₹999 / month
Nursing station
An OPD vitals queue for the nurse — height, weight, BP, temperature and sugar into the record before the patient reaches the doctor.
In the core
Insurance / TPA claims
Claims raised, tracked and aged, with denials and pre-authorisations surfaced while there is still time to work them.
Growth tier
Where the AI takes a desk of its own
Two jobs you can hand over entirely
A clinic phone number that answers
An Indian number that picks up when your desk cannot: it finds the patient, books, reschedules and takes a message — in Hindi or English — and everything it did lands in the same diary your staff are looking at.
Growth tier
The staff roster, filled in
Next month's shifts drafted around leave, rest rules and skill mix — then a human approves it. The AI proposes; it does not publish a roster on its own.
₹499 / month
The front-desk AI is sold separately and priced on request. Your receptionist talks to it in Hindi or English — find a patient, book, reschedule, check in, take a payment — and every action is logged against them. It carries a real per-interaction cost, so we quote it against your call volume rather than printing a flat number.
Vertical
Eye hospitals get a record with two eyes in it
A general clinic's record has one set of boxes. An eye hospital needs a left eye and a right eye on every line, and three desks a general clinic does not have. A field that does not exist is data nothing can read later — so we built the fields.
- Optometry — vision, refraction and intraocular pressure, per eye
- Surgery counselling — the conversation between “you need cataract surgery” and a booked date, tracked to conversion
- Optical counter — spectacle orders against the prescription that produced them
- Each of the three switches on independently: a retina practice refracts and counsels but sells no glasses
Refraction — one row per eye
| Eye | Sph | Cyl | Axis | IOP |
|---|---|---|---|---|
| Right (OD) | −1.75 | −0.50 | 90° | 16 |
| Left (OS) | −2.25 | −0.75 | 85° | 18 |
Illustrative. The same shape carries through counselling, surgery and the optical order.
Which of these do you actually run?
That is the only question that decides what Solace costs you. Tell us, and we will show you the system with exactly those desks switched on — running against your own clinic's data.